The Customer Stakeholder Forum (CSF) representing the and customer organisations acting on a European level have prepared a set of questionnaires to investigate the actual experience of users inputting the IBAN and the BIC. This has been a response to suggestions that some bank customers may have problems using these two identifiers when initiating Credit Transfers.
To this end, two questionnaires have been prepared, one for individual users and another for business users. Users are asked to respond online to the survey published in English. As it is important to get as many responses as possible, translations have been provided for a number of languages - see below under related files.
The questionnaires will be available for a two-month period beginning 3 May 2010 and ending 5 July 2010.
To respond to the online consultations,
- please click here for the individual user questionnaire
- please click here for the business user questionnaire
To obtain translations, please go to this page.
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