When do you believe that electronic identification (eID) will play a critical role in customer identification and authentication for payments in Europe?


Which biometric authentication technology do you consider to offer the greatest potential for customer adoption for payments in the coming 5 years?

  • Fingerprint scanning (31%)
  • Facial recognition (11%)
  • Eye recognition (10%)
  • Palm and vein reader recognition (4%)
  • Voice recognition (5%)
  • Other (4%)
  • Multiple (29%)
  • None (5%)

According to you, by when in Europe it will be a common practice to no longer check-out at physical merchants’? (i.e. payments taking place in the background):

  • In 3 years (12%)
  • In 5 years (32%)
  • In 10 years (29%)
  • More than 10 years (26%)

When do you think the critical mass of SEPA Instant Credit Transfer transactions will be reached across Europe?

  • In 2018 (13%)
  • In 2019 (28%)
  • In 2020 (27%)
  • After 2020 (32%)

In your opinion, for which situation would the SEPA Instant Credit Transfer scheme be the most useful?

  • For consumer-to-business payments, when small businesses require to be paid on the spot (ex: moving company, antique dealer…) (48%)
  • For person-to-person payments (35%)
  • For transactions between corporates (14%)
  • For government-related payments (taxes…) (1%)
  • Other (2%)

In your opinion, how may blockchain technology impact the European payments landscape by 2025?

  • No significant impact (9%)
  • Impact in some niches or aspects of the payments activity (36%)
  • Emergence of innovative customer payment solutions based on blockchain (31%)
  • Impact on the overall infrastructure underlying the payments mass market (24%)

Future of payments: in your view, which of the following factors is most likely to trigger the next wave of innovation in the European payments market?

  • Mobile payments (29%)
  • Instant payments (42%)
  • Regulation (7%)
  • Virtual currencies (11%)
  • Cyber security (12%)

In your view, which of the following initiatives will have the greatest impact on the European payments market?

  • European Commission proposal for revised Payment Services Directive (PSD2) (49%)
  • European Commission proposal for new Regulation on interchange fees for card-based payment transactions (23%)
  • Work programme of Euro Retail Payments Board, chaired by European Central Bank (9%)
  • SecuRe Pay Forum recommendations for security of internet payments; for payment account access services; for security of mobile (11%)
  • Guidelines and technical standards issued by European Banking Authority pursuant to mandate provided by proposed PSD2 (Art 86,87 (9%)

In your view, what is the main advantage for non-consumer payment service users resulting from migration to harmonised SEPA payment schemes and technical standards?

  • Streamline back office processes and, consequently, reduce costs (36%)
  • Collect direct debit payments based on the new harmonised SEPA Direct Debit Schemes across all SEPA countries (26%)
  • Generate efficiencies with implementation of the ISO 20022 message standards (15%)
  • Centralise cash management (12%)
  • Consolidate number of bank accounts required to manage payment business (11%)

Vote on future EPC Newsletter topics! Which European Union regulatory action impacting euro payments is most important to you?

  • Proposal for a Regulation on electronic identification and trusted services for electronic transactions in the internal market (27%)
  • Revision of the Payment Services Directive (PSD) (33%)
  • Revision of the EU legal framework on the protection of personal data (5%)
  • SEPA governance review (22%)
  • ECB recommendations for the security of internet payments (SecuRe Pay) (12%)