And because we strive for payments harmonisation in Europe, we also wish to achieve the interoperability of mobile payments solutions at a pan-European level and to remove any barriers consumers and merchants may face when making mobile payments. Our goal is to help create a consistent customer experience across .
An increasing number of European citizens make use of a mobile device for their financial services, including payments. There are two types of mobile payment. Mobile ‘proximity’ payments refer to the act of paying with a mobile device using a ‘proximity’ technology (such as Near Field Communication or NFC, Quick Response or QR codes, or Bluetooth) typically in a merchant store, parking place or on public transport. Mobile ‘remote’ payments are independent of the customer and merchant location and are practiced for online shopping from a mobile device (m-commerce), but may also be used for Person-to-Person () payments using a mobile telecommunication network (such as Global System for Mobile Communications or GSM, or mobile internet).
The success of mobile phones in our increasingly digital society and the extensive palette of services they offer make them an ideal channel to spread the use of payment instruments, in particular credit transfers and cards.
Mobile payments will become increasingly important in the future but also pose a number of challenges to be addressed, such as the rapid introduction of new technologies, the complexity of mobile devices and ecosystems, and security. Therefore, the is actively involved in several aspects of their progress in collaboration with various other standards and industry bodies in this area, including the MobeyForum, European Cards Stakeholders Group, GlobalPlatform and ISO TC 68.
Contributing to the harmonisation of mobile payments in Europe: the White Paper
is still in its early days regarding the harmonisation of mobile payment solutions. To contribute to such harmonisation, the published a White paper on mobile payments. It aims to inform stakeholders including payment service providers, mobile network operators and customers about the ’s commitment to an integrated market for mobile payments in . It further endeavours to offer better insight into the potential of the mobile channel to build on payment instruments. The white paper includes information on cutting-edge areas and players in mobile payments.
It is regularly updated to keep pace with the evolution of mobile technologies. In line with its commitment to transparency, the submits the updates to the white paper for a public consultation before final publication. The latest version was published in March 2017.
Contactless card payments are already quite well established in the market but the adoption of contactless technology for mobile payments is progressing at different paces across Europe, with huge geographical differences. Eager to contribute to the further development of this innovative method of payments across Europe, the is involved in various initiatives, in particular those related to the recommendations made by the Euro Retail Payments Board () in this area.
Facilitating Mobile Person-to-Person Payments
Mobile payments are booming in Europe, but for the time being such solutions stop at national borders. To achieve a pan-European interoperability of mobile payment solutions, as called for by the , the acts as a facilitator of the Mobile Proxy Forum.
Mobile Wallet Payments
A mobile wallet is a service accessed through a mobile device which allows its owner to securely access, manage and use a variety of services and applications including payments, mobile banking, identification, loyalty, couponing, etc. The usage of a mobile wallet is at the core of mobile payments because it enhances consumer convenience (for example, payment information may be stored in the wallet rather than the consumer having to enter it via the mobile device keyboard). The White paper on mobile wallet payments provides an insight into the ways in which mobile wallets may facilitate payments.