The SDD Mandate

The mandate is at the centre of a SEPA Direct Debit (SDD) payment.

It is the document a payer must sign and send to the biller in order to authorise the biller (via its payment service provider or ) to collect the funds directly from the account of the payer. The mandate can be issued in a paper or electronic format.

The provides billers with a number of tools facilitating the creation of templates for mandates (for both the and Business-to-Business or B2B schemes), and ensure that they are user-friendly and compliant with the rulebooks

EPC guidelines to simplify the SDD mandates issued by billers

mandates are signed by all kinds of payers: individuals, businesses, and more. It is therefore important that they remain easily understandable and as short as possible. The has issued a guidance document containing practical information on the visual presentation of mandates. Any biller can use these guidelines to issue streamlined mandates (both paper and electronic). They suggest a number of ways to reduce the mandate size without losing any essential content and while remaining compliant with the rulebooks.

Download the Guidelines for the appearance of mandates