The Single Euro Payments Area ( ) Payment Scheme Management Rules contain descriptions of the organisation, structure, rules, and processes that make up the scheme management of the Credit Transfer ( ) and Direct Debit ( ) schemes.
Such processes cover administration and compliance, and change management, including structured dialogue with stakeholders.
The version 4.3 of the Payment Scheme Management Rules (EPC207-14 v4.3) is in effect as of 1 April 2020 and remains in effect until further notice.
It now includes the role and responsibilities of the Dispute Resolution Committee (DRC). The DRC is responsible for complaints management and appeals for all -managed payment and payment-related schemes. The adherence process of the various schemes is managed by the secretariat, whereby complaints can be raised with the DRC. References to the DRC and the secretariat and their specific roles with respect to the compliance with and adherence to the payment schemes have been added.
The DRC formally replaces the Compliance and Adherence Committee (CAC) and the Appeals Committee. All references to activities and duties related to the CAC and the Appeals Committee in the
Payment Scheme Management Rules have been removed.