The European Payments Council (EPC) is making available some guidelines to support the optional exchange of data sets under the Verification Of Payee (VOP) scheme similar to an inquiry process.
The guidelines aim to support a rapid, transparent and structured handling of issues between VOP scheme participants.
These guidelines introduce:
- A structured inquiry request template to facilitate the exchange of information between VOP scheme participants; and
- A refund request template.
These templates and related guidelines are provided for information and guidance purposes only and do not constitute a mandatory requirement for the VOP Scheme participants which may, at their discretion, start using this process as from 1 May 2026.
Download the guidelines and templates or read more about this update.
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