As specified in the SEPA Regulation, as amended by the Instant Payments Regulation (IPR), and in the VOP scheme rulebook, when the VOP response is a ‘No Match’ or a ‘Close Match’, the payers (requesters) must be informed accordingly.
The way to inform the payers and the content of the notification messages are left to the discretion of each PSP. Each PSP should inform its own customers about the VOP service, its purposes, the functioning, and the liabilities.
However, to avoid potential confusion that could occur among the customers, the Euro Retail Payments Board (ERPB) published high-level principles-based guidance completed by a set of examples for possible use by PSPs to facilitate a smooth introduction of the VOP service for PSUs and to support the communication on this new service